What people say about
the Village Agents Service.
“Just a short note to express my extreme thanks and
gratitude for everything you did for my mum following her release from
hospital. Obviously I have never had to look after anyone disabled before.
When the agent came she gave me a list of absolutely
everything I needed including clubs, equipment, allowances etc. She enlisted
mum for various things like Falls Prevention etc.
She made a very difficult situation much easier and I know
that she is at the end of the phone should I have any queries.
She has been very kind, informative, professional and
compassionate. Once again my heartfelt thanks for a wonderful service.”
“May I take this opportunity to convey my sincere thanks for
the Village Agents Service. I could not have managed either for myself or my
wife without your dedicated and expert assistance.
We now both have attendance allowance at the higher rate
which has enabled us to get assistance with home cleaning and numerous other
essentials including help with bathing etc. etc.”
“We are very pleased that the Village Agents Service has
been extended to include our village. Our agent has been working very hard in
our community and we understand she has already been able to help several
Forty six percent of the population in our village are over
sixty and this scheme will no doubt be of assistance to many more of our
residents as they get to know her and the concept. We feel it is vital that
this scheme continues because of the poor public transport and individual
mobility concerns affecting many of the older generation, which is bound to
increase as the population gets older”
“I have recently been
visited by one of your village agents. I have been severely disabled for 30
years and last year received notification of two personal pensions from a
previous employer. My pension provider indicated that they had been instructed
to deduct income tax using punitive tax codes that were outdated. I tried on
many occasions to contact the Inland Revenue without success. Luckily I picked
up a leaflet in my local library advertising the Village Agents Service. I was
referred to my local agent who visited me within days and took up my case. He
initially experienced the same frustrations as I did but by having the
determination to resolve my problems he has now achieved a successful outcome.
My purpose in writing is to say how impressed I am with what
he has done on my behalf and how much I value the idea of the Village Agents